When a product order needs fixing at BIC Graphic, Melanie Henderson is there.

“After the orders go out, if there is an issue with them, we get contacted to either do remakes or refunds,” said Henderson. The former ProAct crew member has been at the Red Wing job for more than a year.

Handling 10 to 15 customers a day, and mostly interacting by email, Henderson was working 50 hours a week. On some, it was 60. With a catalog that contains as many as 4,000 items, there is variety.

“Her organizational skills have always been exceptional,” said ProAct employment specialist Sam Kapala. “Melanie has a really diverse skillset.”
Kapala visits and provides on-call support. Henderson is part of a team of six, plus four more in Florida and one in Sleepy Eye, Minn.

When her team is done, orders are sent back to production. Henderson’s six years at ProAct help her to manage stress.

In her previous work on a crew at 3M Fall Protection, she coached others to increase productivity.

Kapala said Henderson is very modest, has worked hard to develop herself and to overcome anxiety. “You’re establishing some good work history here, and earning every bit of it,” he said.

Outside of work, Henderson has served as a Special Olympics coach for years in swimming and track. She doles out encouragement when her athletes need it.

The customer service representative at BIC continues to receive support from ProAct.

[This story first appeared in the ProAct Annual Report, which is sent by mail. To join our mailing list, please email Patty Carlson.]