He's multi-faceted in his talents, and after more than two years on the payroll, no one can deny his commitment to the job. Potbelly associate Tim Nordstrom from ProAct greets guests at the Potbelly Sandwich Works in Eagan, and does all he can to prepare for and serve them.

"If I could find a store full of workers who worked as hard as Tim does, I could have half the staff," said Manager Robin Sutehen, who works alongside Nordstrom to prepare food for the upcoming lunch crowd.

"Tim has been a life saver," said Sutehen. When he completes a set of tasks, he asks the manager for others that need doing. He'll clean the patio, change a light bulb, and, on occasion, even search for a customer's missing wallet.

"He absolutely loves his job and appreciates the team chemistry ... and wouldn't want it any other way," said Nordstrom's ProAct case manager, David Cho.

Though it's set up as a quick serve, Nordstrom works the dining area, taking orders from people with physical disabilities. He refills soft drinks and gathers used packaging when people are finished.

Aside from work, he's become a Potbelly promoter, steering sandwich connoisseurs to his brand instead of competitors.


ProAct's Life Opportunities program in Wisconsin is having a noticeable impact on its participants, according to parents.

A shy Ben Feia, who may not utter a word unless spoken to, is changing, said his grandmother, Mary. The impact has been obvious. "We've just seen a whole lot of change in his demeanor," she said. "He's talking much more and he's actually starting conversations."

Feia moved to Hudson, Wis. from the south. Living out of the country most of his life, Feia didn't have much opportunity until he moved to Georgia in the eighth grade, his grandmother explained. After graduating from a program there, Feia was alone a lot, as everyone around him was either at school or work. "There's a lot of activity around here. It (the program) really was the perfect fit, the perfect thing, the program," his grandmother said. With Life Opportunities has come increased motivation to get up and going in the morning. "He has a lot of potential. It just hasn't been tapped yet," said Mary. Fellow participant Kyle Glowe, another shy individual who seldom talks, announced to his mother that he loves his job. "Usually, he has to be prompted," said Stephanie Glowe, his mother. Kyle is tracking days of the week better, as well. "We're lucky to have that as there aren't really a lot of choices," she said.