Potbelly Positive – Team member happily serves up lunch

He’s multi-faceted in his talents, and after more than two years on the payroll, no one can deny his commitment to the job. Potbelly associate Tim Nordstrom from ProAct greets guests at the Potbelly Sandwich Works in Eagan, and does all he can to prepare for and serve them.

“If I could find a store full of workers who worked as hard as Tim does, I could have half the staff,” said Manager Robin Sutehen, who works alongside Nordstrom to prepare food for the upcoming lunch crowd.

“Tim has been a life saver,” said Sutehen. When he completes a set of tasks, he asks the manager for others that need doing. He’ll clean the patio, change a light bulb, and, on occasion, even search for a customer’s missing wallet.

“He absolutely loves his job and appreciates the team chemistry … and wouldn’t want it any other way,” said Nordstrom’s ProAct case manager, David Cho.

Though it’s set up as a quick serve, Nordstrom works the dining area, taking orders from people with physical disabilities. He refills soft drinks and gathers used packaging when people are finished.

Aside from work, he’s become a Potbelly promoter, steering sandwich connoisseurs to his brand instead of competitors.